Please check the Knowledge Base!
Many common questions are answered in our Knowledge Base. Please check the Knowledge Base before submitting your request for support.
Check network status
If you think one of our systems is not operating correctly, please check the Network Status page to see if we are currently experiencing any issues.
Make a support request
To request support or check on the status of something you've reported, please use our online ticketing system. You can also send an email directly to and your issue will be addded to the ticketing system automatically (please include your account information and exact details of the issue you are having).
When you enter a ticket into the system, our customer support department receives an alert and will respond as quickly as possible, either via email or by calling you.
After entering a ticket into the system, you will receive a tracking number that you can use to check the status and replies to your ticket.
Support via Chat
Live support is available via Chat by clicking the Live Support button on this page. Please note: this type of support is not available 24 x 7. If unavailable, please check our Knowledge Base, then use our ticketing system as needed.