For LAMP Hosting, an FTP Snapshot is a read-only image of your FTP data, taken during specific time intervals. Snapshots are taken every 4 hours and go back 32 hours.
Note: Snapshots ONLY include your FTP / Website content; they do not include your databases.
Retrieving data from FTP Snapshots is an emergency-recovery method, and is not intended to be used for general backup purposes. We strongly recommend that you utilize your own backup process using a cron script. For more information on using cron scripts, see Create a cron job to back up a Cloud Sites SQL Server database.
In order to view your FTP content snapshots you must first login to your site via FTP. Once you are logged in to your FTP site, please go to the path of the file(s) / folder(s) you want to attempt to recover.
Add /.snapshot to the end of the FTP path within your FTP application. This will allow you the opportunity to view the snapshots for the site.
Note: You may need to execute a manual change directory command to .snapshot if you are not able to view and modify the current FTP path.
Retrieving data from FTP Snapshots is an emergency-recovery method, and is not intended to be used for general backup purposes.